1 怎樣知道預訂已確認？
How can I ensure that my online booking has been received and confirmed?
完成預訂後，您的e-mail中會收到付款成功通知電郵，詳列行程細節與預訂價格等資料。開票後，依您指定的方式將機票送達。您也可以親自到各門市取票。
After the completion of reservation, you will receive a payment success notification email, detailed itinerary and the pricing. Once the payment is completed, the tickets will be delivery to you by designated way. You can also pick up tickets by person at our branches.
2 可以替別人預訂嗎？
Can I do the reservation for others?
可以；您必須準確地填入該旅客的姓名及其他資料。
Yes, you must fill in the traveller's name and other information accurately.
3 怎樣更改預訂？
How can I change my reservation?
更改航班必須由客戶服務部來操作。 如欲更換之出發日期尚有機位，您可直接洽詢客服人員為您服務。
For the flight changing must be operated by customer service department. For the replacement of the flight departure date should be contact our travel consultants to assist you.
4 網頁上票價有分經濟B跟經濟N，有何不同呢？跟座位有關嗎?
What is the difference between the economy fares B and N on the web page? Are they related to the seats?
這些代碼僅是航空公司區分票價，無座位舒適與否的問題，亦無座位前後差別。
These codes are only for the distinction between airline fares, there are no difference between front and rear seats.
5 怎樣取消預訂？
How can I cancel my reservation?
您可直接洽詢客服人員為您服務。
Please do not hesitate to contact our travel consultants, they will assist you.
6 訂位過程中，出現"查無此航段資料…."而無法進行訂位，該怎麼辦？
How do I do if “no flight detail…”K¨ is appeared, and unable to continue the booking during the reservation ?
當出現此訊息時表示：您所選擇的日期，當日並無飛行班次或該航空公司訂位已滿且不再接受後補訂位，您可另選擇其他日期且再次訂位。
This message is noticed that there is no flight or the flight is already full on your chosen date, so they are no longer accept either reservations or on waiting list then you can also choose other dates and re-bookings.
7 為什麼有時候在網頁上看到的價格，會和最後確認付款的價格不同？
Why the web price is different from the final confirmation price sometime?
因為價格會依您的開票日期（以開票當日的匯率為準）、出發日期是否為假日、旺季而有所不同，請於購買時注意相關訊息。
Because prices difference will depends on the holiday and the peak season. And the prices are also based on the payment date (subject to the exchange rate on the payment date). Before you purchased the products, please note the related information.
8 如果對訂購流程有疑問{是在即時訂位，查詢不到所需求的票價，應該如何？
If I have questions about the ordering process or in real-time booking enquiries, what should I do?
您可利用e-mail聯絡我們或直接致電客服人員協助您的查詢。
You can contact us by e-mail or call the customer service staff directly to assist in your queries.
9 我怎樣支付預訂的費用？
How can I make the payment?
有關機票的付款方法 ;
a. 以下信用卡均可用於網上付款：
Visa卡 / Master萬事達卡 / AE卡 / 大來卡
b. 到我們的分行繳付。
c. ATM/PPS(繳費靈)
The ticket payment methods are as follow:
a. The following credit cards can be used for online payment:
Visa Card / Master MasterCard / AE Card / Diners
b. Bring your invoice & pay the bill in one of our branches.
c. ATM / PPS
10 我的信用卡資料安全嗎？
Do my credit card details are safety?
我們已採用最先進的SSL(Secure Socket Layer)128bit傳輸加密機制，您的各項資料會使用SSL的複雜數學運算方式，當您輸入信用卡號碼後， SSL 會將之編碼，讓資料以防盜格式來傳送。當安全伺服器收到資料後，您的信用卡號碼絕對不會再於網路上傳送。這將提供您一個安全、可靠、便利、舒適的線上購物環境。
We have adopted the most advanced SSL (Secure Socket Layer) 128bit encryption transmission mechanism; all the information will be thought the complex mathematical calculations. After you enter your credit card number, SSL will be coded so the information will be transited with security format. When the secure server received the information, your credit card number will not be transmitted on the network. It will provide a safe, reliable, convenient, comfortable online shopping environment.
11 我沒有信用卡也可在網站上訂位嗎?
Can I book on the website without a credit card?
不可以。
No.
12 為什麼在國際機票的功能中，當我設定好條件後按「查詢」，只跳出一個"查詢中, 請稍候..."視窗，但並沒有顯示查詢結果？
When I set a good condition and press "Search" just swap to a window of "in process, please wait ...", but why it does not show query results in the function of international tickets ?
原因很可能是瀏覽器儲存了您上次查詢結果網頁，造成無法順利跳至查詢結果。
It is probably because your browser save your last query results page, resulting in the query results can not be a smooth jump.
13 假若我決定取消原定起飛日期應怎麼辦？
If I decided to cancel the scheduled departure date , What I should do?
必需於航班起飛前至少4小時通知我們，請注意您的機票可能有更改時間及日期的限制，亦因此可能不能於日後的旅程使用。請與客戶服務部查核你的機票條款。
You must inform us at least 4 hours before departure time. Please note that your ticket may have the changes of the time and date restrictions,therefore may not be used at a later journey. Please contact customer service department to check the terms of your ticket.
14 我可替多少人預訂房間？
How many people can I book a room for?
最多可同時為6人預訂房間。
You can reserve rooms for up to 6 people at the same time.
15 要提前多久訂房比較恰當？
How long do I make the reservation in advance is more appropriate?
訂房是越早越好。特別是國際性的展覽會議時，國外旅客通常在半年甚至一年前即已訂房，因此建議您儘早預訂才會有較多的選擇。
Reservations should be made as soon as possible. Particular is during international exhibition and convention, the foreign tourists usually reserve rooms six months or one year before, so we recommend making the reservations as early as possible.
16 怎樣支付酒店費用？
How can I pay for the hotel?
酒店部份會要求預先付款，費用將在您完成預訂後從信用卡徵收。
Hotels will require the payment in an advance. The payment will be charged the credit card after you completed the reservation.
17 在完成訂房，到飯店還需支付10%服務費嗎？
Upon completion of reservation, do I still need to pay 10% service charge in the hotel?
飯店房價，皆已包含稅金及服務費，您毋需再另外支付。
The hotel room rates noticed on this site are already included taxes and service charges, you no longer have to pay another.
18 訂房後，如果更改住宿日期 ?
How can I change the staying date after the reservations have been made?
如果您已訂房並完成付款，但想更改入住日期，可於入住日前七天聯繫客戶服務人員。更改訂單，金額有時候可能大於原訂單金額，客人便須另行補足差額。
If you made the reservations and completed the payment, but you would like to change the check in date, please do not hesitate to contact our customer service staffs seven days before the check in date. Sometimes the edited amount may be greater than the original amount, you will have to make up the difference.
19 成為Travel Expert的會員需要任何費用嗎？
Do I need to pay for becoming a member of Travel Expert?
加入會員是免費的，會員會不定期獲得獨家優惠。
Join membership is free, and members will receive exclusive offers from time to time.
20 在Travel Expert 2.0，遇到問題該如何解決?
How to solve the problems in the Travel Expert 2.0?
在訂購過程中對商品的描述不清楚或是價格上有疑問時，可直接電郵至webmaster@travelexpert.com.hk 詢問，我們將於最短的時間回覆您並協助解決問題；或是您可選擇於上班時間內致電各分行，您的問題將由專人協助處理。
During the ordering process, if it is not clear on the description of goods or the price of doubt, please email to our webmaster@travelexpert.com.hk, and we will reply you and solve the problem as soon as possible; or you can call our brnaches during the office hours, we will assist you handling the problem. |
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